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Patch, Patch, PATCH!


Set up your computer for automatic software and operating system updates. An unpatched machine is more likely to have software vulnerabilities that can be exploited.

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Install protective software


Avast is available as a free download for Windows, Macintosh, and Linux from IS&T's software page. When installed, the software should be set to scan your files and update your virus definitions on a regular basis.

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Choose strong passwords


Choose strong passwords with letters, numbers, and special characters to create a mental image or an acronym that is easy for you to remember.

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Different Password


Create a different password for each important account, and change passwords regularly.

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Backup, Backup, BACKUP!


Backing up your machine regularly can protect you from the unexpected. Keep a few months' worth of backups and make sure the files can be retrieved if needed.

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Control access to your machine


Don't leave your computer in an unsecured area, or unattended and logged on, especially in public places - including Athena clusters and Quickstations. The physical security of your machine is just as important as its technical security.

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Use Email and the Internet Safely


Ignore unsolicited emails, and be wary of attachments, links and forms in emails that come from people you don't know, or which seem "phishy." Avoid untrustworthy (often free) downloads from freeware or shareware sites.

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Use secure connections


When connected to the Internet, your data can be vulnerable while in transit. Use remote connectivity and secure file transfer options when off campus.

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Protect sensitive data


Reduce the risk of identity theft. Securely remove sensitive data files from your hard drive, which is also recommended when recycling or repurposing your computer. Use the encryption tools built into your operating system to protect sensitive files you need to retain.

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Protect sensitive data


Reduce the risk of identity theft. Securely remove sensitive data files from your hard drive, which is also recommended when recycling or repurposing your computer. Use the encryption tools built into your operating system to protect sensitive files you need to retain.

How to Request Support ?

  • Send an e-mail from your official e-mail address "have to be under one of the following domains :
    alzewayed.com.sa,          gc.edu.sa,            alghadcolleges.edu.sa,                mccl.com.sa and sist.com.sa
  • Remote Support ServiceIf you have problem on your PC and need help solve it you will need to follow the bellow procedure:
    • 1 Make sure which problem do you need to report exactly.
    • 2 Write an e-mail explaining your problem.
    • 3 Include your mobile number and teamviewer ID and password in e-mail.
    • 4 Send that e-mail to support@gc.edu.sa
    • 5 That will create for you a support ticket on our system and one of our technical support team will contact you to solve your problem.
    Or you may also request our support service by creating your own ticket on our system by following the bellow procedure:
    • 1 Make sure which problem do you need to report exactly.
    • 2 Open the technical support official website by clicking the following link www.support.gc.edu.sa
    • 3 Register new account or login with your account if you registered before.
    • 4 Create new ticket.
    • 5 Your ticket IS now on our system and one of our technical support team will be in contact with you to solve your problem Asap.
  • On-Site Support Service If you have a problem and the technical support team leader decided that you will need an 0n-site support team then you will have to follow the bellow procedure:
    • 1 Download the Service Request form and fill it using your PDF reader or MS Word program "all our forms are editable and any form written by hand will be rejected".
    • 2 Reserve the flying ticket and accommodation for the team on your site.
    • 3 Provide the transportation for the team on your site.
    • 4 Send the form after approving it to it@alzewayed.com.sa .